Machine and process cooling from Riedel Kooling, Service image

Gain added value.
From our service.

Our quality standard is the satisfaction of our customers. In addition to advice from our experts, we offer service and maintenance packages that precisely match the respective requirements. The result: an all-inclusive, stress-free route to the ideal cooling solution.

Simply the best on the market.

And that’s true of our service too.

Our comprehensive range of services ensures that you receive the very best cooling solution available, whether you’re an operator, installer or OEM customer.

Expect more!
Instead of less.

Our services have a presence in more than 70 countries around the world. You can reach our local services around the clock, and often in your own language, via our 24/7 hotline – and benefit from individual support in all phases of the product life cycle. Individual service levels guarantee the services required for your cooling application.

phone: +49 9221 709-545
e-mail: [email protected]




Service America | Hotline: +1 269 349 6800
E-Mail: [email protected]


Service Asia | Hotline: +86 24 8378 0248
E-Mail: [email protected]
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Service Excellence.
That’s what we at Riedel Kooling stand for:


Professional support in every project phase and direct contact partners in the specialist departments (sales / engineering / project development).


Always the best cooling solution – in all phases of the product life cycle. Planned and supported precisely.


Technical design of the plant based on individual customer requirements. Intelligent optimisation of your system when it comes to operating costs. High level of technical expertise in planning and development.

Individual service levels:

For maximum customer satisfaction.

  • Qualified service team.
  • Always there for you 24/7 via service hotline.
  • Training on the product/training of employees.
  • Repairs – in almost every country around the world.
  • Professional commissioning of the cooling system.
  • Guaranteed reaction time.
  • Full cost warranty.
  • Spare part packages.
  • Up to 100% uptime.
  • Warranty extension to up to 60 months.
  • Predictable maintenance visits.
  • Regular monitoring and assessment of the plant.
  • Consultation concerning plant optimisation and energy savings.
  • Plant cleaning.
  • Active spare part management.


We stand by your side, no matter what. Supporting you every step of the way.

Our service doesn't stop with the delivery and commissioning of your new product. With our special maintenance packages, we ensure that our cooling systems run smoothly even after many years. We believe in the quality of our products. That is why we offer individual maintenance and guarantee packages.

Would you like to find out more?
Then just give us a call: + 49 9221 / 709-555.

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We are there for you.

Would you like to receive further information about our services or products? Or do you need an instruction manual for your product? 

We will be happy to help you. Please use our contact form: Select service enquiry. 
Tip: Send us the device type and serial number directly.